I’m getting an error code when I try to make a purchase. What should I do?

I’m getting an error code when I try to make a purchase. What should I do?

If you see an error code while trying to complete a purchase, don’t worry — it can happen for a few reasons, and we’re here to help! 

Here are a few quick steps you can try: 

  • Refresh the page or restart the app: 
     Sometimes a temporary glitch or timeout can interrupt the payment process. Try refreshing the page on your browser or fully closing and reopening the app. Once restarted, attempt the purchase again. 

  • Double-check your payment details: 
     Make sure the payment information you’ve entered is accurate — including your card number, expiration date, CVV, and billing address. Even small typos can cause a transaction to decline or trigger an error. 

  • Try a different payment method: 
     If one method isn’t working, try using another card if available (such as a different credit/debit card. This can help determine whether the issue is with the card itself or the processing method. 

  • Clear your browser’s cache and cookies: 
     Over time, your browser may store outdated or conflicting information that can interfere with purchases. Try clearing your cache and cookies, then restart your browser. Alternatively, switching to a different browser (like Chrome, Firefox, or Safari) may also help. 

  • Check your internet connection: 
     A weak or unstable internet connection can interrupt the payment process. Make sure you're connected to a strong and reliable network. If you're on Wi-Fi, try moving closer to your router or switching to mobile data to see if that helps. 

 

If the issue continues, please take note of the error message and reach out to our Customer Support team. The more details you can provide, the faster we’ll be able to assist you and get things back on track. 

We’re here to help and will make sure everything gets sorted out as quickly as possible! 💬💳 

Our policies and terms may vary depending on your location. If you are located  in a state where sweepstakes are prohibited, this may not apply to you.

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