I can't log in to my account, what should I do?
If you’re having trouble accessing your account, don’t worry — it could be due to a few common reasons. Here are some possibilities to consider:
🔑 You might have forgotten your password:
This happens to the best of us! To reset your password, simply click on the Forgot Password link on the login screen. Follow the easy step-by-step instructions to create a new password and get back into your account quickly.
🚫 Your account may be temporarily blocked:
This can happen if there have been multiple unsuccessful login attempts using the wrong email or password in a short period. For your security, the system automatically blocks your account temporarily.
Usually, this block clears itself after about 30 minutes, and you’ll be able to try logging in again then.
⏱ You may have requested a timeout:
If you have previously requested a voluntary timeout or self-exclusion, your account will remain locked until the timeout period ends.
During this time, access to your account is restricted as part of our commitment to safe and responsible play.
🌍 Your location might be mistakenly blocked from accessing the site
Sometimes, even if you're not in a restricted region, you may still get blocked due to how your connection is being routed. Try the following:
Restart your router. This can refresh your connection and often solves the problem
Check your IP address. If restarting didn’t work, your current IP address might be flagged by mistake. Contact your Internet Service Provider (ISP) and ask if they can assign you a new one.
Check our Terms and Conditions. It’s a good idea to review the list of excluded territories to ensure your location isn’t listed.
Link to T&C here
✅ None of the above? We’ve got your back!
If you’re confident that you’re entering the correct email and password, are not on a timeout, and your location should be allowed, it’s time to get in touch with us. Our friendly Customer Support Team is here to help you regain access as quickly as possible.
Our policies and terms may vary depending on your location. If you are located in a state where sweepstakes are prohibited, this may not apply to you.
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